Refund and Returns Policy

Returns / exchange

How to initiate a return or exchange

Please email us at orders@beachmeswim.com with the following details:

  1. Order number
  2. Item(s) to return / exchange
  3. Preference: Store credits or Exchange

All emails will be attended to within 2 working days

Conditions for return or exchange

A regular priced swimwear is acceptable for exchange for store credits in the condition you received it in, this means,

  • New, unworn, unwashed, unscented, no stains, rips, tears, damage or odour.
  • Items need to have tags and hygiene liners still attached.
  • Swimsuit paddings must not be removed.
  • The item needs to be neatly folded in the original packaging it was received in.

Return items are to reach us within 10 days from the order date.

Postage fees for exchange items are applicable.

Return for store credits

  • Store credits issued will be equivalent to the amount paid for each item
  • Store credits are valid for 6 months, non-transferrable and non-refundable
  • Cash refunds are not available.
  • If returning via mail, all shipping fees are the customer’s responsibility. Original shipping charges, duties, and taxes are non-refundable.
  • For Local Orders:
    Store credits will be issued based on the actual amount paid, less a $4 shipping fee if your original order qualified for free shipping. This is because the credits code used during your second checkout will grant free shipping again.
    Please note: Free shipping for orders above $60 only applies to new purchases and is not applicable for exchanges.
  • For International Orders:
    Store credits will be based on the product cost, less any discounts applied. Shipping fees are not included in the credit amount.
  • Credits will be issued within 3 working days from the receipt of the returned item.
  • All courier charges—both for returning and resending—will be borne by the customer.
  • Each order is entitled to one exchange only.

Wrong/ defective goods

We sincerely apologies if a wrong/defective item has been sent to you. In the event this occurs, 

  1. Please email us at orders@beachmeswim.com with your order number
  2. Conditions for Returns/ Exchanges as stated above applies.
  3. Beachme will cover the return shipping cost.
  4. A replacement of the same item and size will be arranged for local orders
  5. If the item is out of stock, a full refund will be processed instead.
  6. Please note: Minor loose threads, slight colour differences due to monitor resolution, or fabric variations are not considered defects.